Last updated: 13-06-2024
1. Refund Policy Overview
At soukPOS, we value our customers and strive to provide the best possible service. If you are not completely satisfied with your purchase of our point-of-sale (POS) system, soukPOS, we offer a refund policy to ensure your satisfaction.
2. Eligibility for Refunds
Refunds are available for the following situations:
- Technical issues: If soukPOS experiences technical problems that prevent you from using the service as intended, you may be eligible for a refund.
- Dissatisfaction with service: If you are dissatisfied with the functionality or performance of soukPOS and have attempted to resolve the issue with our customer support team without success, you may be eligible for a refund.
- Unused subscription: If you have purchased a subscription to soukPOS but have not yet used the service, you may be eligible for a refund within a specified period from the date of purchase.
3. Refund Process
To request a refund, please contact our customer support team at [Customer Support Email Address] with details of your purchase and the reason for your refund request. We will review your request and respond to you in a timely manner.
4. Refund Criteria
Refunds will be issued based on the following criteria:
- Refunds will only be provided for the portion of the service that has not been utilized.
- Refunds may be subject to processing fees or other charges, which will be deducted from the refund amount.
- Refunds will be issued to the original method of payment used for the purchase.
5. Refund Exceptions
Please note the following exceptions to our refund policy:
- Customized solutions: If you have requested customizations or modifications to soukPOS that have been implemented at your request, refunds may not be available.
- Third-party fees: Any fees incurred from third-party payment processors or financial institutions in connection with your purchase of soukPOS are non-refundable.
- Violations of Terms & Conditions: If your refund request is due to a violation of our Terms & Conditions, you may not be eligible for a refund.
6. Contact Us
If you have any questions about our refund policy, please contact us at support@soukpos.com. We are here to assist you and ensure your satisfaction with soukPOS.
